Get your marketing, sales and support teams into the pockets of guests. Use instant messaging to handle everything from MICE and event venue inquiries to special requests from luxury travelers.
Instead of marketing your hotel over email, get campaigns into the inboxes customers most frequently check. Chat privately or personalize conversations at scale on popular messaging channels.
Whether customers want to book the best suite in the building, an intimate wedding venue or a huge hall for corporate functions, be ready to close that deal.
Stay in touch with guests from pre-arrival to post-departure, or throughout their event planning. Let them check in easily with any concerns or build up to a warm reception before they arrive.
Customer waiting time reduction: 98%
Immediately resolve customer inquiries and provide first-level customer support at all times.
Ensure an exceptional customer experience with Elloe's AI assistant: trained to answer thousands of ecommerce-specific questions.
Number of operating languages: ALL
Elloe's multilingual AI understands and responds to customer inquiries in English, Spanish, German, Danish, Norwegian, and any other language.
"The good thing about using the Certainly platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort."
"Of course, we had great expectations of Certainly's starter kit – but not in our wildest imagination did we imagine that our new chatbot would halve our number of support tickets and relieve our customer service to the extent it does."
Book a meeting with one of our specialists and see how we can help you improve your online customer journey and increase your online sales
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